Delivery information

Our Standards
We source only the finest Japanese and Australian Wagyu beef, ensuring that every cut is of the highest quality and free from any additives or preservatives.

Commitment to Quality
All products from Wagyu Affair are dispatched in a frozen state to ensure the preservation of their premium quality.
Our goods are expertly packed within temperature-controlled boxes, designed to maintain ideal conditions for a period of up to 4-5 days.

Transit and Product Handling
During transit, items may commence thawing. 
However, these can be safely refrozen without compromising quality, provided they remain cold upon arrival.
Safety Protocols and Customer Assistance: it is of paramount importance not to consume any products that arrive at a warm temperature.
 
Should any concerns arise regarding your delivery,
do not hesitate to contact our dedicated customer service team immediately at Concierge@wagyuaffair.com.
Unmatched customer satisfaction 
At Wagyu Affair, we are committed to providing our customers with the highest level of satisfaction.If for any reason you are not completely satisfied with your order, we will do everything in our power to make it right.
Direct Sourcing
We form exclusive partnerships with the top farmers worldwide. Building strong relationships enables us to broaden our product line and introduce new items exclusively to you.
Importing & Cutting
Our Wagyu Beef is freshly cut, packaged, labeled, and prepared for shipment at our custom-built facility in Los Angeles, which is inspected and approved by the USDA.
DIRECT SHIPPING
Our expertise in handling large and small orders has refined our shipping process, ensuring our customers enjoy a seamless, efficient delivery experience.
What type of wagyu do you import, and what grades are available?

Our selection includes both Australian and Japanese and American hybrid Wagyu, offering a range of grades including the premium A5 grade for the discerning palate.
Our products cater to various preferences and culinary requirements.

What certification Wagyu Affair products carry, especially concerning Halal?

All our Australian Wagyu products are Halal-certified, catering to a wide audience. We are committed to expanding our Halal offerings, including the introduction of Halal A5 Wagyu beef.

How does Wagyu Affair ensure the quality and traceability of your Wagyu beef?

We prioritize transparency and quality in our supply chain, offering products that are traceable back to their source.
Our commitment to quality ensures that every cut of Wagyu beef we deliver meets the highest standards of excellence.